FAQ

Are making payments safe on rafflebay.uk?

Yes security is one of our biggest considerations which is why we use STRIPE to take card payments.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

For more info please see: https://stripe.com/docs/security/stripe

 

Are there free competitions?

Yes we do giveaways too, keep any eye on our Instagram/Facebook and website for those!

Can I have more than one ticket in a single competition?

Yes just check on the raffle itself and it will tell you the limit of tickets per user, this can vary per raffle.

How do I enter a competition?

You need to create an account on rafflebay, choose an available number and answer the skill based question. You can then checkout to purchase your number and then excitingly watch the raffle timer countdown to see if you are the luck winner!

How long will my ticket numbers be held if they are in my cart?

Your raffle numbers will be held in your cart for a maximum of 5 minutes, during this time no other rafflebay users can purchase those numbers.

If I win when would I get my prize?

We aim to get all prizes to winners within 7 days.

Is the competition winner chosen totally at random?

Yes all draws are completed live on Instagram and we use random number generator to pick the winner!

Is the website secure?

Yes the website is secured and certified by GeoTrust. You will notice the padlock on your address bar on our website and the Secure seal at the bottom of every page.

 

What if the competition is not full and the timer is up?

All RaffleBay competitions are drawn live, no matter how many tickets sell, for the prize advertised!